Elevate Your Customer Experience Using Chatbots

With Chatbot, automating customer service is nothing but a breeze.

Chatbots, unlike any other technology in this century, have totally redefined the way modern businesses work. As a matter of fact, they now help businesses and organizations to enhance and personalize their services.

Recently, new tools have come into the market that are supposed to simplify the interaction between humans and computers: chatbots or virtual assistants. In banking, chatbots and virtual assistants are among the latest tools in the industry that are designed to simplify human-computer interaction.

What Exactly is a Chatbot?

A chatbot is artificial intelligence (AI) software that can simulate a conversation (or chat) with a user in natural language through messaging apps, websites, mobile apps, or over the phone.

Why are Chatbots important?

A chatbot is often described as one of the most advanced and promising expressions of human-machine interaction because;

• Chatbot applications streamline interactions between people and services, enhancing customer experience.
• They offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.

N.B. To be successful, a chatbot solution should be able to effectively perform both tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.

Some unique features which have helped Chatbots stand out from other technologies may include;

• Instant chats
• 24/7 availability
• Lower operational costs
• Multi-tasking capacity
• Managing a high volume of requests in a timely manner
• Improve team efficiency, etc.
• Customer Service: Answering FAQs, support in case of problems
• Marketing: Lead generation, product consulting, data collection, increased interaction

Chatbots are considered one of the best customer support agents because they just don’t provide your business with detailed, actionable records of your customers’ greatest pain points, they are also at the forefront of helping your company improve its products and services.

However, other than being the perfect agent for customer service, chatbots also provide different services in many fields.

Some of the applications of Chatbots in various industries are as follows:

• Booking Flights: Customers can now search for and book flights without leaving their homes using chatbots. They can search for flight details by entering information themselves and converse with the chatbots using texts to complete the booking process. It will make bookings easier and faster.
• Ordering Food: Chatbots can help customers to order food online through text conversations. It can also be used for making a reservation, ordering food, answering FAQs, or for processing payment.
• Healthcare: Chatbots are now widely used in the healthcare industry to ease the burden of medical professionals and offer faster healthcare services to everyone. Through chatbots, users can book appointments, ask health-related questions, and chat with medical professionals.
• E-commerce: Customers can now shop and search for products more easily while shopping on e-commerce websites using chatbots. Chatbots help customers make personalized recommendations for shopping and check inventories. They are effectively used for confirming and tracking orders for customers after they purchase them.
• Real Estate: Chatbots are used in the real estate industry to show relevant properties to customers based on their preferences. Real estate agents can use chatbots to promote their business and to improve their sales.
• Personal Assistance: Chatbots can act as personal assistants for customers, filling out forms or guiding them through a specific task or process.

Which Chatbot application is right for you?

There are several approaches and tools that you can use to develop a chatbot. Depending on the use case you want to address, some chatbot technologies are more suitable than others. To achieve the desired results, the best option may be to combine different forms of AI, such as natural language processing, machine learning, and semantic understanding.

Here’s an illustration of what a Chatbot is and how it operates. A depiction of the “PayMyBills” product, A WhatsApp Chatbot developed by TM30 which is used to pay essential bills such as electricity, data, airtime, and cable TV.

You can get first-hand experience by purchasing airtime by simply clicking HERE.

Want to know more about chatbots and how they can help your business? Visit tm30.net.